Returns / Refunds
Returns & Refunds Policy
Cooling Down Period
If you have a change of heart please note that all customers within the EU have the right to cancel their orders from us for most items within 7 days of receipt of their goods. Goods must be unopened and unused and be returned to us in resalable condition. Customers must take reasonable care of all goods to be returned while in their possession.
Goods covered by hygiene laws and goods including any software are specifically excluded from your cancellation rights once unsealed. This is in adheration to the Distance Selling Regulations. We also cannot accept returned goods which feature a bespoke element (for example a printed banner) unless it is faulty. This does not affect your statuary rights. If in any doubt to which goods fall under this regulation please contact us before returning any goods.
All return carriage costs incurred in the returning of unwanted goods are the customers responsibility. This being the case, it is strongly recommended that an insured and tracked delivery method is used when returning goods to us. We cannot be held responsible in any way for any loss or damage to goods which are being returned to us.
We reserve the right to deduct any postage and packaging costs incurred to during the refund process, unless of course the refund is due to faulty goods supplied by us.
The Rural Design & Signage Company will endeavour to process all order cancellation requests within 7 working days of receipt of goods.
Return of Faulty Goods
In the unlikely event that goods need to be returned to due to a fault please note the following information:
It is your right as a customer within the EU to return goods with a fault to us within 30 days of receipt of the goods.
Please note that if there are any obvious signs of abuse or misuse of any products then we reserve the right of refusal to any form of exchange or refund.
Please inform immediately if you receive goods that have been damaged in transit during delivery. This is imperative to avoid any dispute.
Before returning goods please contact us with your order details and details of all goods to be returned. We will then issue you with a returns number which will avoid any delay in processing your request.
The Rural Design & Signage Company will endeavour to process all exchange or refund requests within 7 working days of receipt of returned goods.